Tuesday started with a small disaster. We awoke to a flat left rear tire on the
truck. As Mia had an appointment in Casa
Grande at around 9:30 a.m. I decided to change the tire myself rather
than wait for roadside assistance. I can
only say that Chevrolet does not make it particularly easy to change a tire on
their Silverado’s but I managed to get it done and then got side tracked as I
was doing it and forgot a very important ingredient to successfully changing a
tire. I was concerned with the tire
pressure in the spare after I lowered the truck down so, using my relatively
cheap Kobalt (Lowes Brand) portable 12 volt compressor, I was able to gain a
couple of pounds of air pressure and I felt better about the drive up I-10. Because I let myself get side tracked with
the air pressure issue, I forgot to torque the lug nuts when I was
finished. We had hand tighten them
initially but didn’t put the wrench to them for the final torque. We left the trailer and headed into Casa
Grande and we were about three miles up I-10 when the lite came on in my dead senior
mind and I had to have Mia make an emergency stop on the shoulder. I got out and torqued the bolts, very mad with myself that I would forget something so important. Luckily for me, all the nuts were there and I
was able to successfully torque them and continue on to Casa Grande with plenty
of time for Mia to get to her appointment.
While Mia was at her meeting I had some time to waste so
Honey and I found a Goodyear store, Purcell Tire, and dropped by to see if they
could look at the tire. They look like
they do an awful lot of commercial, farm and fleet work so for a relatively
small store they where super busy. I left
the tire with them and went off to find a park to walk Honey. We strolled through a nice little park a few
blocks from where Mia was and then headed over to pick her up. We had some shopping to do and the folks at
the tire store had said they would call me in a couple of hours. We took Honey to Petsmart to get her nails
done and did some shopping and visited on the 55+ resorts here in town and then
had lunch.
I have not been happy with the Kobalt compressor I have so
we went to Harbor Freight Tools and I found a small, 12 volt, portable unit
that claims it will fill a passenger tire in 3 ½ minutes. It is made by Pittsburgh Tools Automotive
Division and looks more like what I need from my intended uses.
Stopping by Purcell Tire, we found out that the tire was
repairable and they had completed the work just then. I asked if they could possibly put the
wheel/tire back on the truck and remount the spare and they told me it would be
a half hour before they could do it. I
had no problem with that, having worn myself out changing the thing in the
first place and at this point, I really didn’t care how much it cost me. True to their word the truck went into the
shop twenty-five minutes after we arrived and fifteen minutes later they had my
paperwork at the front desk. I stood
there as the young lady filled out the paperwork on the computer with my credit
card in hand, expecting to pay.
I know that I have discussed the fact that Les Schwab Tire
in the Puget Sound area is the place to go if you need tire work. On two occasions, one an out of town
experience, they have fixed flats we have experienced and remounted the
wheel/tire and spare for no charge, FREE.
Here at Purcell Tire, three states from home I was totally taken back
when the young lady told me there would be no charge for repairing the tire or
reinstalling on the truck. This family
owned business goes above and beyond to help customers, even those from out of
state. It was very uplifting to
experience this kind of customer service after such a disastrous start to the
day and I will have nothing but good things to say about this company.
My old corporate chaplain still sends me his weekly messages. This weeks handout certainly had a message for me in this whole mess.
“Even though we can’t
have all we want, we
ought to be thankful
when we don’t get all
we deserve.”
St. Anonymous
I am very thankful I didn't get all I deserved from Purcell.
We came back to the trailer, spent some time in the pool and
then I did a load of laundry before calling it a day.
Hope all is well and thanks for visiting.
so glad that the 'brain fart''didn't amount to more trouble ..someone was looking out for you both.
ReplyDeleteWe're always glad to get back to the land of Les Schwab, but it's good to know that other tire places treat their customers right, too.
ReplyDelete